運送政策

The M-ethod™ has partnered with the respective medical-grade skincare brands’ official distributors and medical pharmacies to dispatch products to you. Wherever possible, we deliver our products to you via our GetHarley Skin Concierge, which also allows you to replenish your products whenever you wish.

UK Deliveries

All our UK deliveries are fully tracked.

Express UK Deliveries (Royal Mail, DPD & UPS)

£6.50 on orders under £100.

Free on orders £100 and above.

Please allow 1-3 working days for delivery.

International Delivery

We have partnered with FedEx via our Skin Concierge at GetHarley to ensure that we provide you with a fast and secure delivery service. As part of our delivery service we cover cross-border fees such as taxes, custom fees and import duties.

This means that there should never be any additional charge “surprises” for you to pay when you receive your parcel.

Please also note that all our deliveries are fully tracked and must be signed for, so you will know exactly where your parcel is at all times.

Express International Delivery (FedEx)

£15 GBP on orders under £250.

£10 GBP on orders £250 and above.

Please allow 3-7 working days for delivery.

Once your order has been processed, we will confirm your order is dispatched by sending you a shipping confirmation email. Should you require assistance please contact us during business hours at order@them-ethod.com or call +44 (0)20 8865 1928, quoting your order number.

The goods cannot be redelivered to a different delivery address. In the event of a failed delivery attempt, please contact us within 5 business days to arrange for re-delivery. Otherwise, you shall be refunded in the purchased goods value and when the items are sent back to the M-ethod™ or its respective partners. We reserve the right to deduct a nominal fee for redeliveries (of up to £10 or equivalent).

Any inaccuracy in the contact details or postal details provided may delay or prevent delivery and we are not liable for such delay or non-delivery.

Any items returned to sender will be considered unwanted.

*Please note that distributors aim to dispatch all orders within 3 working days. Delivery times are to be used as a guide only and unfortunately, from time to time there may be delays to delivery.

Back orders: Occasionally some items will be available to back order when they are out of stock and we are expecting new stock to arrive. We will advise you when your products are back in stock and aim to dispatch back ordered items as soon as they are available for shipping.

Payment is taken upon checkout. We may not accept your order for products if an item you have ordered is out of stock, if we have identified a product with pricing error, or if we are unable to obtain authorisation for your payment.

Please note that we reserve the right to reject any offer to purchase by you at any time.

All prices are displayed including VAT and exclusive of delivery charges for the UK. Further terms may apply for International shipments.

We will endeavour to contact you and to assist you to minimise delays, however, we cannot be liable for delays outside of our control, for example, we are not responsible for delays caused by destination customs clearance processes for International deliveries or our supply of the products is delayed by an event related to the suppliers.

Provided we do this we will not be liable for delayed caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

In any event, we will dispatch the goods to you within 30 days of the day on which we accept the order.

Inspection of Goods

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, and/or you return the goods in accordance with our Returns section (see below). If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.